The committee works towards resolving the complaint lodged by the student. The complaint management mechanism will work under two levels namely Department / College / Institutional and University .  Anyone with the genuine grievance may approach to the HOI / Principal and members of SGRC. The students can state their grievance regarding any academic and non- academic matter within the campus. In case the student is unwilling to appear in person, written grievance may be dropped in the “Complaint Box” situated in the administrative building of the College / Institution. A provision for online grievances is also available at Grievances Portal on University website and it is ensued that this information is known by each student. Students are informed that making a complaint is serious and they have to use their chance in a responsible manner. At the same time the University ensures that their identity will not be revealed to anyone and their complaint will be treated confidentially. The complaint management mechanism is done as enumerated below,

• Students can access the suggestion – box, placed in the College administrative block to reach out to the authorities for grievance – redressal. They may even mail the same to at Grievances Portal on University website.
• Upon receiving the complaint (s) the committee fixes a date for a meeting to take up as item (s) on its agenda.
• Members discuss the grievance (s) and arrive at the best solution (s) to be proposed as necessary action.
• The committee then forwards the grievance (s) along with proposed solutions to the respective Dean / Registrar / the Vice Chancellor and follows up to ensure redressal within the stipulated time period.
• Upon completion of the proceedings the committee communicates the final decision on the notice board for the information of all students especially to the complaints.
• The complaint (s) is / are thereafter considered as disposed  off and closed.